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Top 6 FAQs

How do I know if I live in a deregulated area?

You can check online the Fanfare website. Just enter a zip code to find out if we offer service in your area.

How long does it take to switch providers?

Switching usually takes a few days to process, and your service won’t be interrupted. If you’re moving, you can set your switch date to line up with your move-in day.

Do I have to inform my old provider when I switch?

No, your new provider will handle the transition with your current one. They’ll take care of all the details, making it hassle-free for you.

Will my electricity be affected during the switch?

Not at all! The actual power comes through the TDU, so switching REPs doesn’t impact your service.

Can I change plans if I’m unhappy with my choice?

You can, but watch out for early termination fees on long-term contracts. Some providers, like Fanfare, offer shorter contract options for added flexibility.

How often can I switch providers?

You can switch at the end of your contract or earlier if you’re willing to pay any cancellation fees. However, it’s usually best to wait until your current contract ends.

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